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Home Shop Safely

Shop Safely

As of January 5, 2022, Hillcrest’s hours of operation will be the following:

Monday-Saturday: 11am-7pm
Sunday: 11am-6pm

The health and safety of our customers, all employees at Hillcrest and our community will always be our highest priority. Effective January 5, 2022, indoor dining, recreation & entertainment will be prohibited in compliance with Modified Step 2 of the Government of Ontario’s Roadmap to Reopening.

*Store hours may vary from shopping centre hours. Please contact individual stores for any questions. For store contact information HERE

What's Open

  • A list of retailers that are open with capacity limits can be found HERE
  • Indoor dining is currently prohibited. A list of restaurants and eateries offering takeout & delivery can be found HERE
  • Select stores are also open for Curbside Pickup 

Active Screening at Mall Entrances

All patrons will be screened prior to entering Hillcrest Mall. Patrons must answer a series of questions related to COVID-19 symptoms and exposure. To avoid delay, we encourage guests to complete the Ontario Screening Questionnaire prior to arrival. After completing the survey, simply screenshot your results page with today’s date and show it to the screener upon entry.

Planning Your Visit

If you have any questions during operating hours, text us at 226-210-1015

  • To protect the health and safety of our community, effective July 17, 2020, all persons entering or remaining at Hillcrest Mall shall wear a mask or face covering which covers the nose, mouth and chin as required under the York Region By-Law.
  • Select stores are not accepting Hillcrest Mall Gift Cards for Curbside Pickup purchases. Please check in advance with the store prior to making your purchase.
  • Hillcrest Mall’s management team works closely with local government and public health throughout this period and will continue to do so. The health and safety of employees, customers and the community at large is our top priority.

Safety Measures

The health and safety of our customers, all employees at Hillcrest and our community will always be our highest priority. Effective, January 5, 2022, indoor dining, recreation & entertainment will be prohibited in compliance with Modified Step 2 of the Government of Ontario’s Roadmap to Reopening.

Active Screening at Mall Entrances

All patrons will be screened prior to entering Hillcrest Mall.  To avoid delay, we encourage guests to complete the Covid 19 Customer Screening Tool prior to arrival.

*Please  note – the screening questionnaire is being updated by the Ontario Government. In the meantime, please complete the Covid 19 Self Assessment, (link at bottom of page) and screenshot the teal Covid 19 Result with today’s date

Please review our safety guidelines and additional steps we are taking to keep you, our staff and community safe. Effective July 17, 2020, all persons entering or remaining at Hillcrest Mall shall wear a mask or face covering which covers the nose, mouth and chin as required under the York Region By-Law.

What We’re Doing To Keep You Safe:

  • Increased our cleaning frequency in high-touch and high-traffic areas using best practices and products identified by health organizations
  • Installed signage to reinforce physical distancing, guide customer traffic flow and hygiene
  • Placed hand sanitizer stations throughout the shopping centre
  • Limited capacity in the shopping centre, all elevators and washrooms
  • Some seating has been removed and clearly marked as out-of-use to maintain physical distance
  • Water fountains, strollers & Smartecartes are currently not available.

 Please do your part to keep everyone safe: 

  • Wear a mask or a facial covering
  • Keep a safe distance 6ft / 2m apart
  • Cover your sneeze
  • Wash and/or sanitize your hands often
  • Stay home if you don’t feel well
Hillcrest's Curbside and Centralized pickup Centre Map

Retailers Offering Curbside

How to use Curbside Pickup:

  • To make a purchase, first check the list and make sure the store is offering Curbside or Pickup. Then, contact the individual store by phone or online to confirm operating hours, the availability of the desired merchandise, and payment options to complete your purchase.​
  • Go to the designated curbside pickup lot
  • Pull into a designated parking spot, call the store to confirm your arrival & give them your parking spot number. A store employee will deliver the purchase to the backseat or trunk of your vehicle whenever possible.​​
  • To further protect your safety, and in compliance with the directive from local Government and Public Health, all participating Hillcrest Mall retailers have been instructed that their employees must wear face coverings.​
  • On behalf of Hillcrest Mall, our retailers and staff, we appreciate your understanding and cooperation with this process.

For a list of all stores participating in curbside, please click here.

Please contact each retailer for operating hours.

Need to redeem a gift card code?

Visit the Guest Experience desk located beside Entrance 4 to redeem your gift card code.

Takeout & Delivery

Hillcrest Mall’s restaurants and eateries remain open for Takeout & Delivery