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  • Home Visit Services

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    Get in Touch

    Questions? We’re here to help! Our representatives are at your service during shopping centre hours.

    • Chat with us here
    • Call: 905-883-1400
    • Email: HillcrestGuestServices@OxfordProperties.com
    • If your matter is urgent, call Security: 905-883-3879

    Lost and Found

    If you have misplaced an item, please contact Guest Experience at 905-883-1400 or Security at 905-883-3879.

    Family Services

    • Family Washroom: Hillcrest Mall offers 4 family washrooms equipped with changing tables. View on map. 
    • Nursing Room: For your convenience, the centre has 1 nursing room. View on map. 
    • Expectant Mother & Small Children Parking: Hillcrest Mall has designated parking stalls for expectant mothers and visitors with small children near each entrance.

    Phone Charging

    A phone charging station is located at Guest Experience. View on map. 

    Electric Vehicle Chargers

    Electric vehicle charging stations are available by Entrance 6.


    Wheelchairs and walkers are available for loan from Guest Experience.

    Wifi in Mall

    Complimentary wifi is available in-mall. Shoppers can connect to the network: Hillcrest_Guest

    Pet Policy

    We warmly welcome service animals into our shopping centre. These animals are essential companions to their owners and play a crucial role in facilitating accessibility and independence. Please note, support animals are not classified as service animals.

    To ensure the safety, comfort, and well-being of all visitors, we kindly request that all other pets, aside from registered service animals, remain outside the shopping centre premises. This policy is in place to maintain a pleasant and secure environment for everyone.

    For the safety and wellbeing of your furry friend, please do not leave them unattended in your vehicle.

    SPC Cards

    Student Price Cards can be purchased from our Guest Service desk located by Entrance 4. For more information and terms and conditions, please visit SPCcard.ca.