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Guest Experience
Guest Experience Daily Hours*
Monday-Friday: 11am-6pm
Saturday & Sunday: 11am-7pm
*Holiday hours may vary – visit Guest Experience for details.
Call Us: 905-883-1400
Gift Cards
View Hillcrest gift card options here
SPC Card
Student Price Cards can be purchased from our Guest Service desk located by Entrance 4. For more information and terms and conditions, please visit SPCcard.ca.
Wheelchairs & Walkers
Available for loan from our Guest Experience desk during Guest Experience hours of operation.
Guest Experience Hours
Monday-Friday: 11am-6pm
Saturday & Sunday: 11am-7pm
Phone Charging Stations
1 station is located at Guest Experience.
Lost & Found
If you have misplaced an item, contact Guest Experience at 905-883-1400 option #2 or visit Guest Experience desk.
Family Care
Family Washroom – Hillcrest offers 4 family washrooms equipped with change tables. View on map.
Nursing Room – For your convenience, the centre has 1 nursing room. View on map.
Expectant Mother & Small Children Parking – Hillcrest has designated parking stalls for expectant mothers and visitors with small children near each entrance.
Electric Vehicle Charging (EVC)
Electric-vehicle charging stations are available located in front of entrance 6, by BMO.
Pet Policy
We warmly welcome service animals into our shopping centre. These animals are essential companions to their owners and play a crucial role in facilitating accessibility and independence. Please note, support animals are not classified as service animals.
To ensure the safety, comfort, and well-being of all visitors, we kindly request that all other pets, aside from registered service animals, remain outside the shopping centre premises. This policy is in place to maintain a pleasant and secure environment for everyone.
For the safety and wellbeing of your furry friend, please do not leave them unattended in your vehicle.