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Hours & Services
DAILY OPERATING HOURS:
- Monday to Saturday | 10:00AM – 9:00PM
- Sunday | 11:00AM – 8:00PM
EXTENDED HOLIDAY HOURS BEGIN: Saturday November 29, 2025
- Monday – Saturday | 10:00AM – 8:00PM
- Sunday | 10:00AM – 7:00PM
*PLEASE NOTE: Individual store hours may vary. Please contact stores directly or Guest Experience (905-883-1400) for details.
HOLIDAY KEY DATES
Black Friday | Friday, November 28 | 9:00AM – 9:00PM
Christmas Eve | Tuesday, December 24 | 9:00AM – 5:00PM
Christmas Day | Wednesday, December 25 | CLOSED
Boxing Day | Thursday, December 26 | 9:00AM – 8:00PM
New Year’s Eve | Tuesday, December 31 | 10:00AM – 5:00PM
New Year’s Day | Wednesday, January 1 | 10:00aAM – 5:00PM
Regular shopping hours will resume on Tuesday January 2, 2026:
- Monday to Friday | 10:00AM – 9:00PM
- Saturday | 10:00AM – 8:00PM
- Sunday | 11:00AM – 7:00PM
Santa Returns To Hillcrest!
Experience the magic of the holiday season this year at Hillcrest. Create unforgettable memories with a visit to Santa, fun for the whole family. Reserve your spot today!
Dates
November 22 to December 24
Hours Of Operation
Wednesday to Friday | 1:00PM – 8:00PM
Saturday | 10:00AM – 8:00pm
Sunday | 11:00AM – 7:00PM
December 24 | 10:00AM – 3:00PM
Book Now
Pets with Paws
Furry friends are invited to have their photos taken with Santa and experience the magic of the Holidays at Pets with Paws. Bring your fluffiest friends to Hillcrest Mall to see Mr. Claus in support of OSPCA. All pets with paws are welcome!
Dates
Thursdays December 4, 11 & 18
Hours Of Operation
6:00PM – 8:00PM
Please note only service animals are permitted in the centre during mall hours.
Book Now
FAQs and Support
What if I need to reschedule or cancel?
Your reservation is non-refundable. However if you need to reschedule, you can do so by following the information on your reservation confirmation email. Your appointment must be rescheduled prior to your scheduled reservation time.
Where is my reservation confirmation?
After booking your visit with Santa, you will receive a confirmation email with your reservation details. Please check your junk or spam email folders if you don’t see an email. For customer/booking support, please contact Santaphotosoxford@gmail.com
For any issues regarding the booking site, please contact: santaphotosoxford@gmail.com
Pet Night FAQs
DISCLAIMER
Please keep in mind that there may be other pets present during your time slot, and we kindly request your cooperation in maintaining a comfortable environment for everyone. While we strive to have each session as stress-free as possible, due to the public setting, it may not always be feasible.
We encourage all pet owners to arrive as close to their schedule time slot as possible to minimize interactions with other pets. To ensure the safety and comfort of all animals, please leash or safely contain your pets until your session begins, and follow guidance provided by Santa’s team.
PET GUIDELINES
- Please enter and exit through Entrance 4.
- All pets must be on a leash, in a pet carrier or held by the owner at all times.
- Owners must immediately clean any “messes”.
- All animals must be current on vaccinations.
- Aggressive/dangerous animals are not permitted.
- Santa set staff, mall management and security have the discretion to turn way animals if they do not fit the above guidelines or appear aggressive towards people or other animals.
Richmond Hill Public Library Holiday Activities
Richmond Hill Public Library and Hillcrest invite you to take your imagination to the next level with memorable holiday programs! Guests are invited to join in on cozy stories and crafts to get you into the winter spirit.
Date: December 1, 8, & 15
Location: Centre Court at Hillcrest
Frosty Treats and Tales
Date: December 1 | 10:30am – 11:30am
Join us for a snowy adventure… no snow boots required! Swing by for a cozy morning with winter-themes stories followed by paper candy cane crafts and gingerbread person puppets.
Polar Pals and Picture Book Stories
Date: December 8 | 10:30am – 11:30am
Bundle up for a cozy holiday storytime adventure! Enjoy cheerful tales and make your own rocking penguins and fluffy polar bears.
Tinkering in the Tundra
Date: December 15 | 6:30pm – 8:00pm
Step into the chilly world of the tundra and unleash your creativity with hands-on STEAM challenges inspired by the frozen landscape. Make your own 3D paper gingerbread house, explore the newest robot – the Kaibot, and more!
Holiday Gift Wrap
Let us help you wrap up the holiday. Your contribution helps support The York Region Food Network.
Date: December 10-24
Location: Near Rinascimento
Hours of Operation: TBD
About York Region Food Network
York Region Food Network is a community organization that offers services and programs to support food security. We also educate and advocate for actions to reduce food insecurity.
Holiday Heroes
The York Regional Police Holiday Heroes campaign is back! Every year, this program supports thousands of individuals and families in need right here in York Region.
We are looking to collect cash, gift cards, new toys, new children’s clothing and non-perishable food items, all of which will be distributed through our partners Salvation Army and Victim Services of York Region.
Date: December 6, 7, 13 & 14
Location: Near Pandora
Hours of Operation: 11:00am – 4:00pm
Christmas Tree Market
‘Tis the season to find your perfect tree. The Christmas Tree Market opens on November 24 in the South East parking lot near Carrville Road. Stop by and grab a fresh, festive tree to bring some holiday cheer straight to your home!
Date: November 24 – December 23
Location: South West Parking lot near Carville Road
Hours of Operation: Monday – Saturday: 10:00am – 9:00pm | Sunday: 11:00am – 8:00pm
RHPO Orchestra - Live Music
Join The Richmond Hill Philharmonic Orchestra for a live holiday perfomance at Santa’s set. Enjoy enchanting festive pieces and joyful melodies right here at Hillcrest.
Date: December 1
Location: Centre Court
Hours of Operation: 6:00pm – 8:00pm
The Salvation Army
The Salvation Army Kettlebells are back! As one of Canada’s largest charitable events, the Christmas Kettle campaign helps provide food and toys to families in need through generous donations.
Date: November 27 – December 24
Location: Near The Body Shop
Hours of Operation: Tuesday – Saturday | 12:00pm – 8:00pm
Fruit of the Land
Fruit of the Land is your go-to for holiday delights. From farm-fresh foods to beautifully crafted gift baskets, shop the gourmet treats to make your holiday gifting extra special.
Date: Coming soon
Santa'Ville
Personalize and design your ornaments and holiday decor to commemorate life milestones for the people you love.
Date: November 1 – December 29
Location: Near Aritzia
Time: Monday – Saturday: 10:00am – 8:00pm | Sunday: 11:00am – 7:00pm
Toy Mountain Drive
The Toy Mountain will be back again this year! Make this holiday season brighter for families in need. Help us build a mountain of toys and ensure every child has a gift under the tree.
Date: November 13 – December 29
Location: Near RoyalTea
Sandgate Women's Shelter Holiday Drive
From December 1-22, drop off new clothing, toys, personal items and more to benefit Sandgate Women’s Shelter of York Region.
Sandgate Women’s Shelter of York Region Inc. is a feminist organization, dedicated to empowering all persons who identify as women and their children through safe shelter, resources, information and advocacy in order to eliminate violence in their lives.
Drop off donations at Guest Experience booth located by Entrance 4.
The Food Bank of York Region
From December 1-22, join us in supporting the community by donating non-perishable food items – including canned goods, pasta, rice, cereal, peanut butter and more.
The Food Bank of York Region is a non-profit organization working to alleviate food insecurity by supporting a network of food bank partners throughout the region.
Drop off donations at Guest Experience booth located by Entrance 4.
Our curated gift guide is coming soon..