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  • Team Leader

    Flexible schedule

    The Body Shop

    When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

    The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

    Your role in a nutshell

    As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you’ll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

    More about the role

    – Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
    – Problem solves effectively & proactively as much as possible using available resources
    – Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed
    – Communicate effectively & act as a flexible & responsible role model to your team
    – Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

    Working with the Store Management team to:
    o Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
    o Ensure development of customer loyalty to further build The Body Shop brand
    o Meet sales & performance targets
    o Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants

    What we look for

    Experience in a customer facing role and a genuine passion for beauty & the retail industry
    Ability to communicate & listen effectively & demonstrate operational skills
    Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
    A positive mindset with the willingness to continuously develop yourself
    Ability to multitask, manage time & work flexible hours
    Ability to work independently with minimal direction

    What we offer

    Comprehensive onboarding in your new position
    Training hours for you & your team as needed
    A 50% staff discount on regular product & 30% on Gifts
    Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
    Paid volunteer days – so you can spend time with the causes that matter to you
    Ability to make connections with Community Partners to drive local activism
    (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
    Ability to offer a real living wage to your Customer Consultants
    Opportunities to grow within the Brand
    Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
    Talent Drivers

    Collaborative Skills
    Purpose
    Personal Conduct
    Leadership
    Commerciality

    Store Manager

    The Body Shop

    When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

    The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

    Your role in a nutshell

    As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

    More about the role

    Lead & work as part of a successful, engaged team to best meet the needs of our customers
    Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
    Problem solves effectively & proactively as much as possible using available resources
    Communicate effectively & act as a flexible & responsible role model to your team
    Ensure development of customer loyalty to further build The Body Shop brand
    Meet sales & performance targets
    Manage stock; monitor & manage change
    Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
    Identify & attract high potential candidates & develop current team members to succeed in their goals
    Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

    What we look for

    Experience in a customer facing role, people leadership & team development
    Able to meet sales & performance targets with outstanding planning & organizing skills
    Ability to work collaboratively within a feedback culture
    Experience coaching & developing a successful team
    Outstanding leadership & communication skills
    Experience using data (KPI’s) to make sound business decisions
    Comfortable with Microsoft Office Suite
    Flexibility to work across Sunday to Saturday is required

    What we offer

    Benefits start within your first month
    Comprehensive onboarding in your new position
    Training hours for you & your team as needed
    A 50% discount on regular product & 30% on Gifts
    Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
    Paid volunteer days – so you can spend time with the causes that matter to you
    Ability to make connections with Community Partners to drive local activism
    (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
    Ability to offer a real living wage to your Customer Consultants
    Opportunities to grow within the Brand
    Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
    Talent Drivers

    Commerciality
    Collaborative Skills
    Leadership
    Personal Conduct
    Purpose
    We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.