Centre Occupancy

Occupancy information is for your safety and convenience and to help you plan your visit. Shopping centre capacity is calculated using physical distancing guidelines and follows the Class Order issued by York Region’s Medical Officer of Health on February 22, 2021.

Centre capacity percentage is posted at the top of this website and indicates CURRENT PERCENTAGE OF THE APPROVED PUBLIC HEALTH CAPACITY PER THE RED ZONE.

Plan Your Visit:

Enjoy a convenient and safe shopping experience by reading through our Holiday Shopping Safety Checklist. 

For additional questions, you may also text us at 226-210-1015




How do you determine mall capacity?

Hillcrest uses a traffic counting system and receives live updates on how many people are in the mall. Shopping centre capacity is calculated using social distancing guidelines and local regulations. ​


How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?

Centre capacity will be posted on to assist guests plan their visit and determine the best time to shop.

Once capacity reaches level “Yellow”, Hillcrest will remain diligent in ensuring safety protocols are being followed including physical distancing, proper mask use, and store capacities are set for a safe and enjoyable shopping experience.

Once capacity reaches the “Red” zone, Security will start to shut down all mall entrances and begin limiting entry into the mall on a one-out, one-in basis.


How do stores manage capacity? Are you able to provide capacity for every store?

The maximum capacity of each store will be posted on the store front. Each store will manage their own lines ups. You may also read through our tips for safe holiday shopping which identifies a list of retailers that offer line-up management systems to help you plan your visit.

Online Chat