Occupancy information is for your safety and convenience and to help you plan for your visit. Shopping centre capacity is calculated using physical distancing guidelines and follows the Class Order issued by York Region’s Medical Officer of Health. Hillcrest Mall’s capacity is 4,600.
Green 0-74% | Stores should not have significant lineups.
Yellow 75%-89% | Plan ahead, expect lineups.
Red 90%-99% | Approaching maximum capacity.
Red 100% | Expect to lineup outside of centre. Access restricted to one-in, one-out.
How often are you updating this information?
Hillcrest Mall management will receive live updates on how many guests are in the mall via the traffic counting system.
How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?
Centre capacity will be posted on our website to assist guests in planning their visit and determine the best times to shop. Once capacity level reaches 80%, security staff will be positioned at select entrances in preparation to close our doors, should we reach capacity and need to operate on a one-out, one-in system. Once capacity level reaches "Red" or 100%, select entrances will operate on a one-out, one-in system. Security staff will monitor these entrances and ensure physical distancing is being maintained in line-ups to enter the shopping centre.
How do stores manage capacity? Are you able to provide capacity for every store?
The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups.