Our Tweets

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Tomorrow’s the big day! @WestCoast_Kids grand opening with up to 20% off storewide and first 100 people in line wil…
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Hillcrest Mall shop_hillcrest
If there’s one styling hack to master during the cooler seasons of the year, it’s layering! Find your cozy at the n…
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Hillcrest Mall shop_hillcrest
That’s right! @OldNavyCA opening next Saturday, October 27th! 🎉 #HillcrestGlowUp
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Guest Experience

At Hillcrest and as a part of the Oxford Properties family, we are committed to exceeding our valued customers’ needs, and improving the services we offer.  With warm, knowledgeable assistance from our Guest Experience Representatives, we strive to assure an effortless and enjoyable experience at Hillcrest.  For more information of our Customer Service commitments, please view The Oxford Way video.

Hillcrest provides an array of services, listed below.

Guest Experience Location

Our Guest Experience Kiosk is located near Entrance #4, in between Suzy Shier and Tip Top Tailor.  


Our Guest Experience Representatives will be glad to assist you in locating a particular store or help you find your way around the centre, and even the Richmond Hill area.

Lost and Found

When items have been misplaced at Hillcrest, contact our Guest Experience Kiosk at 905 883-1400 for immediate assistance, located near Entrance #4.

Other services

We are now selling Student Price Cards (SPC) at our Guest Experience Location. Students will have to show their Student ID at purchase.

Online Chat