Our Tweets

Hillcrest Mall shop_hillcrest
For all the root beer lovers, @AWCanada is having a free root beer day today. Enjoy a refreshing one!
h J R
Hillcrest Mall shop_hillcrest
Thanks for the free root beer today @awrestaurants. We also love the paper straw initiative, and are proud of your…
h J R
Hillcrest Mall shop_hillcrest
Santa is departing from the North Pole to vacation in Richmond Hill. To celebrate, today and tomorrow he’ll be hand…
h J R

Guest Experience

At Hillcrest and as a part of the Oxford Properties family, we are committed to exceeding our valued customers’ needs, and improving the services we offer.  With warm, knowledgeable assistance from our Guest Experience Representatives, we strive to assure an effortless and enjoyable experience at Hillcrest.  For more information of our Customer Service commitments, please view The Oxford Way video.

Hillcrest provides an array of services, listed below.

Guest Experience Location

Our Guest Experience desk is located at Entrance #4.


Our Guest Experience Representatives will be glad to assist you in locating a particular store or help you find your way around the centre, and even the Richmond Hill area.

Lost and Found

When items have been misplaced at Hillcrest, contact our Guest Experience Kiosk at 905 883-1400 for immediate assistance, located at Entrance #4.

Other services

We are now selling Student Price Cards (SPC) at our Guest Experience Location. Students will have to show their Student ID at purchase.

Online Chat