Our Tweets

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Hello @ALDO_Shoes ! Now open in their new location.
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Happy Nowruz from our family to yours!
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Celebrating Day of Happiness with our gift to you! Retweet and Follow to WIN one of five $100 Hillcrest Gift Cards.…
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Guest Experience

At Hillcrest and as a part of the Oxford Properties family, we are committed to exceeding our valued customers’ needs, and improving the services we offer.  With warm, knowledgeable assistance from our Guest Experience Representatives, we strive to assure an effortless and enjoyable experience at Hillcrest.  For more information of our Customer Service commitments, please view The Oxford Way video.

Hillcrest provides an array of services, listed below.

Guest Experience Location

Our Guest Experience Kiosk is located near Entrance #4, in between Suzy Shier and Tip Top Tailor.  


Our Guest Experience Representatives will be glad to assist you in locating a particular store or help you find your way around the centre, and even the Richmond Hill area.

Lost and Found

When items have been misplaced at Hillcrest, contact our Guest Experience Kiosk at 905 883-1400 for immediate assistance, located near Entrance #4.

Recycling Program

Hillcrest has a fully integrated recycling program involving both retailers and customers. There are recycling bins in the Food Court and throughout the mall for our customers’ use.

Online Chat