Guest Experience

At Hillcrest and as a part of the Oxford Properties family, we are committed to exceeding our valued customers’ needs, and improving the services we offer.  With warm, knowledgeable assistance from our Guest Experience Representatives, we strive to assure an effortless and enjoyable experience at Hillcrest.  For more information of our Customer Service commitments, please view The Oxford Way video.

Hillcrest provides an array of services, listed below.

Guest Experience Location

Our Guest Experience Kiosk is located near Entrance #4, near the Hudson’s Bay Store.


Our Guest Experience Representatives will be glad to assist you in locating a particular store or help you find your way around the centre, and even the Richmond Hill area.

Gift Cards

The Hillcrest Gift Card is available in any denomination between $10–$500. Find out more information about the Hillcrest Gift Card Program here.

Phone Chargers

For your convenience, the Hillcrest Guest Experience kiosk is pleased to provide our customers with complimentary phone chargers, available for Iphone, Blackberry and AndroidSimply leave your Driver’s License with us while you borrow the charger and continue to shop. When your phone is charged, please return the charger and we’ll return your Driver’s License. 

Washroom Facilities

Washrooms are located on the lower level near the Food Court and on the upper level near the Professional Offices. A family washroom is located on the lower level near the Food Court, and offers a quiet location for mothers to nurse their child. Baby change stations are also located in both the men’s and women’s washroom. PLEASE NOTE THAT RENOVATIONS WILL COMMENCE JUNE 20, FOR APPROXIMATELY 4 WEEKS, THE MEN’S WASHROOM ON THE LOWER LEVEL WILL BE OUT OF SERVICE. Our washroom renovations will take approximately four months to complete and we apologize for any inconvenience this causes. During the first 4 weeks, the men’s washroom will be out of use. We ask that you please use the washrooms within Hudson’s Bay or on the 2nd floor, Professional Office level, of Hillcrest. We thank you for your patience.

Additional Family Services

We have many amenities that will enhance families’ shopping experience.

  • Parent designated parking spaces are located at each of our main entrances.
  • A mother’s nursing room is located in our Family Washroom, just off the Food Court.
  • Baby bottle warming service and free diaper kits are available at the Guest Experience Kiosk. 
  • Soft Seating is located throughout the shopping centre so families can take a break and relax.
  • Strollers are available at the Guest Experience Kiosk located near Entrance #4. Single and double strollers are complimentary.
  • A piece of government-issued identification must be presented to borrow a stoller.

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Lost and Found

When items have been misplaced at Hillcrest, contact our Guest Experience Kiosk at 905 883-1400 for immediate assistance, located near Entrance #4.

Complimentary Wi-Fi 

Hillcrest is pleased to announce that complimentary Wi-Fi access is available mall-wide. The Wi-Fi name is "Hillcrest Guest". After your phone has picked up the signal, you will be directed to a new page where you will be asked to agree to the terms and conditions.

Complimentary Electric Car Charging Stations

We are proud to offer four complimentary electric car charging stations at Entrance #6 near the Bank of Montreal. Please note, they are only operational during mall hours.


Hillcrest aims to ensure that everyone enjoys our premises.

Wheelchairs are available on a complimentary, first-come first-served basis at the Guest Experience Kiosk. A piece of government-issued identification must be presented to borrow a wheelchair.

Vehicles with permits may park in designated parking stalls near every entrance to the mall, including Hudsons Bay, and the Food Court Entrance. Automatic doors are located at all entrances to the mall. A passenger elevator is located near Entrance #4 if you require access to the professional offices on the second level.

Modern, comfortable and clean washrooms are available on the first level near the Food Court and on the second level for people with special needs, and are wheelchair accessible.

Automated Teller Machines

Please find ATMs in the following locations:

  • TD Bank – Near Entrance #1
  • Bank of Montreal – Near Entrance #6
  • ATM – Near the washrooms just off the Food Court


View our retailer’s current job listings.

Recycling Program

Hillcrest has a fully integrated recycling program involving both retailers and customers. There are recycling bins in the Food Court and throughout the mall for our customers’ use.


The role of the Hillcrest Security team is to ensure that every visitor to Hillcrest has a safe and enjoyable shopping experience. By patrolling and monitoring all areas of the shopping centre, including the exterior parking facilities, Hillcrest Security makes certain that all visitors abide by the centre's rules and regulations and conduct themselves in a manner that is conducive to a safe and secure environment.

Our Security Guards are a constant presence at the shopping centre ensuring that the mall is safe and secure 24 hours a day, 365 days a year.

Our Security Office is located near the Food Court to ensure we are in a central area to respond to our customer and tenant needs. To directly contact the Hillcrest Security Office by phone please call 905 883-3879.