Holiday Experience

December 11th, 2020 UPDATE

The health and safety of our customers, all employees at Hillcrest and our community will always be our highest priority. 

In compliance with the order of the Government of Ontario and the recent announcement made on Friday, December 11th, The Jingle Jolly Sleigh photo experience will be closed as of Monday, December 14th.

Santa will be returning to the North Pole to work from home for the remaining weeks leading up to Christmas. Families who have booked through December 14th and beyond will be refunded directly through Cherry Hill. If you have any questions please reach out directly to or 1-800-475-4401.

For now, Santa can still take photos virtually! Check out our virtual Santa options here:

We would like to thank you for your understanding and look forward to welcoming Santa Claus back to Hillcrest next year.

What happens to your Reservations

If you have a reservation showing December 14th onward, you will be receiving a refund directly from Cherry Hill. 

Reservations are booked through and managed solely by Cherry Hill Programs Inc. (“Cherry Hill”). Any applicable refunds, pricing, or cancellations are subject to terms and conditions outlined by Cherry Hill. For further information please visit or contact and 1-800-475-4401.

Please Note: Credit card charges will show as 9998 Fast Pass.

Virtual Santa Online Options


If you prefer to celebrate at home this year, there are a variety of virtual options. Visit Cherry Hill Programs for more information.

  • Live, personal Santa visit using the magic of your phone, computer or tablet.
  • Virtual photos available for people and pets.
  • Story time with Santa.

All proceeds from virtual pet photos will be donated to the Ontario SPCA & Humane Society.

Hillcrest Gift Cards


Hillcrest gift cards are a popular stocking stuffer, and recipients can use them at almost any store within the centre. This year, the cards are available online and can be personalized with a photo or video message.

The Hillcrest eGift Cards also offer a group gifting option where you can collect contributions on one card to celebrate milestone events or special occasions.

Receive a 5% bonus when you spend $200 or more on Hillcrest eGift Cards & gift cards purchased in centre from December 1 to 24, 2020.


For corporate orders, please contact Mitra Yahyapour (



Curbside Pickup


Many of our retailers offer curbside pickup services, please visit here to learn more.



Virtual Pets With Paws in Partnership With the Ontario SPCA & Humane Society


This year, Pets with Paws is going virtual! Starting November 13, simply upload a picture of your furry friends and Santa’s elves will work their magic to superimpose your pet onto a photo with Santa. All proceeds will be donated to the Ontario SPCA.



The Ontario SPCA & Humane Society is a registered charity, established in 1873. The Society and its network of communities facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs, including community-based sheltering, animal wellness services, provincial animal transfers, shelter health & wellness, high-volume spay/neuter services, animal rescue, animal advocacy, Indigenous partnership programs and humane education, the Ontario SPCA is Ontario’s animal charity. Visit for more information. Together we can make a difference in the lives of animals in need.

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