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HILLCREST MALL - Guest Experience Representative

Why join us?
We are currently looking for a Guest Experience Representative to join our team at Hillcrest Mall. Committed to providing an exceptional guest experience, the Guest Experience Representative must ensure every guest interaction is carried out in a professional, courteous and efficient manner.

As a member of this team, you will be responsible for:

  1. Proactively seek opportunities (using good judgment) to create memorable guest interactions, assist guests and provide excellent service. Key importance is to focus on Guest engagement, issue resolution and ensure Guest Experience is functioning at optimal levels.
  2. Maintain a thorough knowledge of the Shopping Centre’s services, amenities/facilities, stores/locations and promotional activities.
  3. Assist guests  by providing directions/information, selling gift cards and other duties as assigned including updating website and other digital communication tools
  4. Responsibility to be an expert in gift card procedures and responsible for Safe Access for Gift Card inventory and bank deposits Ensure accuracy in all Guest interaction communication tools.
    Examples: phone messages, website, social media outlets, pamphlets, directories, and face-to-face interactions, client concierge, kipsu
  5. Develop and maintain strong relationships with retailers not only to educate them about the shopping centre’s available services but also to be able to understand all merchant offerings and services.
  6. Maintain store knowledge about merchandise, price points, sales or special events in order to be able to offer gift or store suggestions based on the shopper’s needs.
  7. Participate in special projects and assume other duties and responsibilities as assigned
  8. Be aware of the Centre’s Crisis Management Manual and maintain a clear understanding of the Guest Experience role and areas of responsibility as outlined in the plan
  9. Be aware of the Centre’s Health and Safety Manual and maintain a clear understanding of  the Guest Experience role


Note that there is a vacation ‘black-out’ period beginning November 1 through January 6.

To succeed in this role, you:
• High school education – Secondary preferred in a related field i.e. Hospitality or Marketing/Communications
• Previous customer service experience required.
• Positive attitude and a strong desire to provide excellent Guest service.
• Must be able to effectively communicate with shoppers, retailers, Centre Management, Service Providers and all shopping centre personnel.
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
• Strong written and oral communication skills.
• Conflict resolution/management skills.
• Must be friendly, approachable, proactive and solution focused.
• Computer skills – including working knowledge of Social Media tools and services.
• Organization and Time Management skills.

Our story:
Oxford Properties Group is a global platform for real estate investment, development and management, with approximately 2,000 employees and close to $40 billion of real estate assets that it manages for itself and on behalf of its co-owners and investment partners. Established in 1960, Oxford was acquired in 2001 by OMERS, one of Canada’s largest pension funds with over $77 billion in assets. Oxford has regional offices in Toronto, London and New York, each with investment, development and management professionals who have deep real estate expertise and local market insight. For more information about Oxford visit: www.oxfordproperties.com.

Please apply in store or e-mail resume to Guest Experience at hillcrestguestservices@oxfordproperties.com.

New York Fries - Food Court Attendant

WE WANT YOU! ……to join our amazing and talented team!

We are looking for friendly and customer serviced focused people to add to our growing team!

We have opportunities available for Part Time and Full Time Associates.

If this is you, please apply today!

Job Types: Full-time, Part-time

Required experience:

  • customer service and/or fast food: 1 year
SPORTING LIFE - Visual Display Artist

About Us
The Sporting Life is invigorating, fun, and satisfying; its ski, après ski and everything in between. It is beach time with the kids or spin class at the club. From perfecting your swing to getting back on the old bike, the Sporting Life is hiking the trails of Algonquin or lounging on a boat in the Andaman Sea. The Sporting Life is the good life, and our customers are living it!

Sporting Life is a place where our customers can find the best, quality, brand name fashion and sports equipment that supports the active and energetic lifestyle that our customers live and love.

Sporting Life opened in 1979 with the belief that we could offer quality products and well-known brands that enhance our customer’s active lifestyle. Sporting Life has experienced consistent growth over the years, which can be attributed to innovation and excellent customer service, becoming a respected retailer who is known for top-of-the-line sports equipment and fashion.

Posting for:
Title: Visual Display Artist
Location: Sporting Life Hillcrest Mall
Department: Visual Display

Description: Actively contributes to customer service and sales of the store to ensure that all product and sales goals are achieved through the conscientious application of Sporting Life standards to achieve our mission statement: To be a retailer with Passion, Knowledge, Integrity committed to a relentless desire to improve our performance in creating the highest quality shopping experience for all Customers and Staff.

General Functions:
Responsible for the timely introduction of new product to the floor
Creatively promotes and maintains stock levels on the floor
Analysis of planograms as they relate to product turnover
Co-ordination of advertising and markdowns
Assists with the execution of window set up, prop production, planning effects, mannequins, styling, etc
Promotes Sporting Life’s “SHARE THE VISION” through color co-ordination, “looks of the season.” “colors of the season,” key items, etc
Participates in the promotion of events including Boxing Day, “Can’t Wait for Winter Ski Sale,” Sidewalk Sale, etc
Participates with the store team in achieving all aspects of service, store readiness, store cleanliness, and compliance with Sporting Life policies
Provides excellent customer service to Sporting Life’s internal and external customers
Promotes the Sporting Life House Philosophy consistently in all aspects of the business
Controls shortage through inventory control and adherence to Loss prevention guidelines
Performs other related duties as required

Skill Requirements:
Enthusiasm for retail business
High standard of professionalism
Self starter with ability to work well independently, produce results under pressure and meet deadlines
Ability to work with planograms and follow through on their implementation
Attention to detail, 100% accuracy
Ability to lift and weigh items of in excess of 30 lbs
Ability to work on ladders
Excellent interpersonal skills with an ability to work well with others in a team environment
Excellent communication and organization skills
Friendly, outgoing personality
Committed to maintaining personal product knowledge and continually upgrading knowledge as the company makes training available

Performance Measurements:
Merchandise maintenance, restocking, pricing/window set up, prop production, painting effects, mannequin styling, etc
Timely introduction of new and old product to the floor/execution of windows and visual displays
Internal/external customer service
Abreast of current trends/fashion forward creativeness

Availability needs: Typically Monday – Friday (7:00am – 3:30pm) Due to business demands (during March Break, BCE, Season changeovers and Christmas Season), it may be required that employees work additional hours and potentially be flexible.

Please apply by dropping off resume in person at the Sporting Life Hillcrest store or e-mail jessica.tran@sportinglife.ca with subject VISUAL DISPLAY ARTIST APPLICATION

M BOUTIQUE - Store Manager/ MIT/ Assistant Manager/ Keyholder

M is hiring!

Do you have a passion for retail management?

Are you looking to join a company with growth and opportunities?

Do you live and breathe fashion?

Then what are you waiting for?!?!

Email your resume to hrdepart@shopmboutique.ca or drop it off in store!

Please specify your desired location in the subject line.

Two years relevant experience for all management positions.

Thank you for your interest, only candidates selected for an interview will be contacted.

Please note: M will make reasonable accommodations available for applicants with disabilities if required. Please let us know if an accommodation is required.

ROGERS - Street Team Brand Ambassador (Part-Time/Contract)

We are currently seeking Brand Ambassadors to be part of our dynamic Rogers Uptown Street Team! Is connecting and networking with people your style? Do you instinctively have the ability to attract and eng=age an audience? Looking for a flexible, part-time job for the summer?

If so, Rogers Uptown is offering opportunities for self-motivated, action oriented team players with a passion for creating exciting and memorable brand experiences consumers love! We’re the best place to build your marketing and sales experience to kick start your career! Email us with your resume at contactus@uptownwireless.ca and visit www.uptownwireless.ca for a full position description.


Title: Security Guard

Position:  On-Call

Location: Hillcrest Mall, Richmond Hill, Ontario

Reporting To: Security Supervisor/Manager, G4S/Oxford Properties

Scheduled Hours: Monday – Sunday, All hours, including overnights and weekends

Must Have Valid Security Licence
Must have Certification in Standard First Aid & CPR Level C

Tasks & Responsibilities include:

Perform security patrols of the mall – internal and external;
Monitor all areas and control access by non authorized persons (ie. Roof access, back corridors, after hours access, etc.);
Maintain communications at all times with other security guards, management, customer service and maintenance personnel;
Respond immediately to requests for assistance from Management, customers, tenants and employees;
Respond immediately to any emergencies and co-ordinate activities in accordance with established procedures;
Ensure maximum customer, tenant and employee safety at all times;
Be courteous, tactful and helpful, but firm in enforcement of shopping centre policies and procedures;
Document all activities and notable occurrences during each shift;
Thoroughly investigate and document all incidents and occurrences involving customers, tenants and employees or related property;
Maintain highest standard of security and professionalism at all times in attitude, appearance, application and deportment;
Maintain and operate the centre computerized equipment’s, and mechanical equipment;
Other duties as assigned.

The successful candidates should possess:

Being currently enrolled in or completed a College diploma in Police Foundations and/or Security Administration is advantageous;
6 months – 1 year of experience in retail environment;
Excellent written and verbal communication skills;
Excellent interpersonal skills;
Excellent computer skills;
Working knowledge of Ontario Health & Safety Legislation;
Knowledge of the Trespass to Property Act and Citizens Powers of Arrest;
Be self-motivated, diplomatic and confident individual in order to deal with tenants and the public;
Required to complete mandatory courses including; Customer Service, Use of Force, and Non-Violent Crisis Intervention
Highly organized and able to prioritize workload;
Must have valid Ontario ‘G’ Drivers’ Licence; Without demerit points. Driver’s abstract required.
Able to work in a Team environment.
If you, or anyone that you know of, are interested in applying for this position, please forward your resume to:

Andrew Clarke, Security Supervisor

Hillcrest Mall

9350 Yonge Street

Richmond Hill, Ontario, L4C 5G2

Phone: Direct: 905.883.1400 ext.232 Mobile: 905.883.3879

Email: HSecuritySup@oxfordproperties.com

Or hand deliver to: Guest Services or Security Office located in the mall

BROWNS SHOES INC - Sales Associate, Full-Time

Are you passionate for fashion, sales and challenges? Join our exciting team at Browns at:

Browns Shoes Inc.

Hillcrest Mall
9350 Yonge St.
Richmond Hill, ON
L4C 5G2

Browns Shoes, a family-owned business established in Montreal in 1940, now with over 60 stores across Canada, is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men and children.

Position: Experienced Full-time Sales Associates

Skills Required: Retail sales and/or customer service experience; positive attitude, outgoing personality, works well in a team setting and perseverant

Role and Responsibilities: Meet sales objectives, offer consistently exceptional customer service, professional and courteous at all times; maintaining the visual aspects of the store, participating in team meetings, meeting all Browns Standards, Policies and Procedures, Code of Ethics, etc.

Schedule: Flexible, open availability

Start Date: ASAP

Training: To be provided by Browns University

How to Apply: The best way to apply is to send your resume to the District Manager, Raul De Freitas at raul.defreitas@brownsshoes.com outlining the desired position you are applying for and store location

Thank you for your interest in Browns

LENSCRAFTERS - Eyewear Consultant, Part-Time Casual

The EyeWear Consultant creates exceptional value in the lives of our customers by delivering The LensCrafters Experience through the LensCrafters Advantages. Ensures customers are always delighted by performing the key steps of our service and selling model.

•    High School graduate or equivalent
•    Strong customer service skills: communicator, listener and team builder
•    Knowledge of current store merchandise
•    Strong basic math skills
•    Awareness of current fashion trends
•    Sales skills
•    Familiarity with cash register, computers and calculators
•    Embrace new technology and change
•    Previous customer service and retail experience

Please bring resume to the store or email your resume to Mimi at : 2mcgal@gmail.com

Store: Lenscrafters

SUZY SHIER - Assistant Manager, Full-Time

Description of Position:

To assist store manager in maximizing store sales and wage cost thought strategic and successful business management by ensuring customer satisfaction and associate development.

Required Skills:

  • Business management or 2+ years of retail management.
  • Effective leader and communicator
  • Must work well in a team orientated environment
  • Able to work independantly with minimal supervision
  • Provide fair, ongoing and effective training and coaching to all store level associates to successfully execute their jobs
  • Assist in developing associates for internal promotion through effective career pathing
  • Assist in having a well-staffed store with skilled and experienced team members who can meet company expectations
  • Ensure all team members are committed to providing friendly and knowledgeable service
  • Effectively use time management skills
  • Ensure store meets sales plan and effectively utilizes available resources to maximize business opportunities
  • Ensure visual merchandising and marketing strategies are implemented as per company direction
  • Ensure store achieves shrink target and inventory results
  • Ensure loss prevention policies and practices are adhered to in order to reduce internal and external loses

Please take resume to store or e-mail it to Janet Robertson at jrobertson@suzyshier.ca

Store: Suzy Shier

MELANIE LYNE - Sales Associate, Part-Time

Part Time Sales Associate
At Melanie Lyne we pride ourselves on creating unique and memorable shopping experiences for each of our customers. We truly believe that our sales associates are our Brand Ambassadors. If you love fashion, want to help women dress their best, and enjoy building client relationships, this is the position for you.


– Provides exemplary customer service by following the Melanie Lyne service standards, driving sales by assessing the unique needs of customers.
– Demonstrates strong wardrobing skills by assessing the unique needs of customers, and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
– Effectively develops customer relationships using Melanie Lyne’s Clientele Development tools.
– Executes all P.O.S. (Point of Sale) procedures accurately and efficiently
– Consistently maintains Melanie Lyne’s visual presentation, housekeeping and Health and Safety standards.
– Completes all assigned administrative functions with accuracy and in a timely manner.
– Supports store initiatives as directed.


– Minimum 2 years of experience in a retail environment
– Excellent communication and interpersonal skills
– Demonstrates initiative on an ongoing basis
– Positive attitude and confident
– Flexible to the hours of the business

Please submit resumes to GM647@laura.ca

Store: Melanie Lyne

MELANIE LYNE - Service Coordinator, Part-Time

Part Time Service Coordinator
The Melanie Lyne Service Coordinator provides exemplary customer service to every customer. In this role you will support the store in all non-selling functions as per our policies and procedures i.e. POS procedures, merchandising, markdowns, cash desk and administrative functions.


Merchandise and Visual Presentation

– Places goods on sales floor and window mannequins in accordance with visual merchandising directives.
– Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags respecting SOP guidelines.
– Assists management by changing product placement within store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
– Completes markdowns and prepares outgoing merchandise (i.e. transfers and special orders) quickly and accurately.
– Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely).

Customer Service

– Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, etc…)
– Promotes any loyalty program to all customers.
– Handles customer issues, returns, special orders, exchanges or comments in a professional and positive manner.
– Helps customers returning items find suitable alternatives, considering their unique needs.

P.O.S. System

– Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, special orders, etc.).
– Controls all cash handling and adheres to loss prevention policies and procedures
– Completes administrative functions as directed (i.e. extracting communications received via email, special orders, supply orders, etc.)


– Minimum 2 years of experience in a retail environment
– Strong visual merchandising intuition
– Completes tasks quickly, with sense of urgency
– Attention to detail
– Flexible to the hours of the business
– Lifts approximately 20-50 lbs of product/boxes

Please submit resumes to GM647@laura.ca

Store: Melanie Lyne

PANDORA - Key Holder Position, Full-Time

Pandora Hillcrest Mall is seeking — KeyHolder Postion

We are seeking a Key Holder position for a qualified individual who is available to do opening and closing shifts without an assistant manager or manager present. A key holder assumes management functions such as directing other employees and making decisions when another manager isn’t present. Key holders usually perform the same selling and service activities as colleagues, however they have the responsibility of leading staff through operational procedures.
We are seeking an individual who is passionate about customer service and interacting with the public and executes the ultimate positive experience.

We are searching for someone who has proven retail experience and the ability to lead others while upholding the standards of Pandora.

Please forward resumes to vinny@pandorahillcrestmall.com

ARDENE- Sales Associate & key holder,Full time/part Time

Love shopping at Ardene? Why not work here and enjoy an awesome employee discount?

Join Ardene’s innovative, vibrant and fun team as either a Sales Associate, Stock Clerk or Key Holder.

What’s in it for you?

  • Fun, fast paced and positive work environment
  • Caring leaders
  • Best employee discounts
  • Casual dress environment that is stylish and fun,
  • Employee contests
  • Flexible schedules
  • Excellent opportunities for personal & professional development.

Learn more about Ardene’s career opportunities at ardenecareers.com


BAGGERY - Full/Part Time Sales Associate, Keyholder

Baggery is looking for a full or part time sales associate to join our team. The successful candidate must have previous sales or customer service experience. You will be required to work a variety of shifts including weekends, evenings and holidays.

Required Skills:

  • Sales
  • Customer service
  • Reliable
  • Responsible

Please apply in store or send an email addressed to Silva or Mike.


ROCKPORT - Team Lead, Part Time

At The Rockport Group, we go to work every day not just to make good-looking, comfortable shoes, but to enjoy the daily adventures that come along with teammates who are passionate, motivated and unbelievably talented. Naturally, we seek candidates with similar drive and enthusiasm.

Come and be part of our dynamic retail team! We are looking for a Part Time Team Lead for our Hillcrest Mall Rockport Store.  

The Team Leader will assist store management to maximize sales and profitability of the store.  As a  leader within the team, you will motivate and coach all store associates to deliver premier customer service and bring positive recognition to the Rockport brand.


Key Accountabilities:

  • Maintain a superior level of customer service to set an example and maximize sales.
  • Maintain a positive presence on the sales floor.
  • Motivate the sales associates and lead by example.
  • Ensure proper coverage in all areas of the store.
  • Encourage and motivate associates to achieve multiple sales with each customer.
  • Be sure all sales directives are fully implemented in a timely manner.
  • Ensure that high standards of presentation are maintained in accordance with Rockport merchandising guidelines.
  • Walk the sales floor at the start of each shift to determine actions needed to maintain presentation standards.
  • Utilize a checklist to ensure the sales floor is completely restocked throughout the day.
  • Maintain stockroom standards to keep efficient flow of product to the sales floor.
  • Make sure that all employees follow Rockport polices and procedures to protect the Company’s assets.
  • Ensure that policies and procedures are fully implemented in the following areas:
  • Cash handling
  • Security
  • Inventory control
  • Ensure that changes in procedures are completely communicated to all staff.
  • Support the store management in building and developing a winning team.
  • Be a positive and motivating force on the sales floor.
  • Encourage open and honest communication among all staff.
  • Lead by providing an excellent example of customer service.


Qualifications and Experience:

Minimum Required:

  • High School diploma or equivalent
  • Previous retail management experience
  • Excellent communication skills both oral and written
  • Able to lift up to 50 pounds consistently and meet the physical demands of the job
  • Computer literate with MS Office




  • Bachelor’s degree or equivalent work experience
  • At least 1 year experience in a high service oriented environment
  • High level of business acumen
  • Proven record of results


To Apply – Go To: www.rockport.com/careers

ROCKPORT - Sales Associate


At The Rockport Group, we go to work every day not just to make good-looking, comfortable shoes, but to enjoy the daily adventures that come along with teammates who are passionate, motivated and unbelievably talented. Naturally, we seek candidates with similar drive and enthusiasm.

Come and be part of our dynamic retail team! We are looking for a Sales Associate for our Hillcrest Mall Rockport Store.  

The Sales Associate is tasked with providing superior customer service on a consistent basis while maintaining the store’s visual presentation to company standards.  The Associate participates as an active member of the Rockport team by consistently striving to achieve multiple items per transaction while ensuring fast, efficient service when presenting merchandise and processing sales at the register.  Additionally, the Associate provides maximum efficiency in receiving and processing of merchandise and bringing positive recognition to the Rockport brand.


Key Accountabilities:

    • Is aware of store and individual targets and actively works to meet or exceed these by using all of the resources available within the store.
    • Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the customer service / selling model.
    • Completes all required training programs and effectively transfers learning into skills on the job.
    • Efficiently and accurately handles all sales transactions
    • Maintain up-to-date knowledge of the POS system, specifically with regard to check, cash, and credit card transactions, including exchanges and refunds.
    • Maintain up-to-date knowledge of all policies and procedures relating to the POS system.
    • Maintain a high standard of sales floor presentation in accordance with Rockport’s merchandising guidelines.
    • Make sure all aspects of the store are cleaned and well maintained at all times and the following tasks are done properly:
      • Recovery should be done each night
      • Restocking should be done before store hours as much as possible
      • Projects and restocking that need to be done during store hours should be accomplished in a neat and orderly manner
    • Maintain Rockport’s standards of cleanliness and tidiness at all times.
    • Maintain stockroom organization in accordance with Rockport’s standards.
    • Follow Rockport’s inventory control procedures to make sure all merchandise is accounted for correctly.
    • Keep stockroom clean at all times


Qualifications and Experience:

Minimum Required:

  • High School diploma or equivalent
  • Ability to communication effectively
  • Able to lift up to 50 pounds consistently and meet the physical demands of the job
  • Computer literate with MS Office




  • Previous retail experience in a high service oriented environment
  • Footwear experience


To Apply – Go To: www.rockport.com/careers

BENTLEY - Part Time/Full Time, Sales Associate

Please bring resume to store.

SOFTMOC INC - Shift Leader

Open Availability – Up to 20 hours

Required Skills : Customer Service Experience

Please send in resume to softmoc80@softmoc.com

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